Last updated: 30 November 2025
At WEAR, we want you to feel confident when shopping with us. Because we specialise in vintage and second hand clothing, refunds are only offered in specific situations in line with UK consumer protection laws.
1. When You Can Request a Refund
You are eligible for a refund if you received the wrong item or the description or photos were inaccurate.
Examples include a significant flaw not shown in the listing, incorrect measurements, incorrect brand or size or a condition stated incorrectly such as listed as BNWT but arriving used.
2. When Refunds Cannot Be Offered
Refunds are not available for change of mind, fit or sizing issues, normal wear expected from vintage or second hand items, damage occurring after delivery, colour differences caused by screens or items accurately described as worn vintage or pre loved.
3. How to Request a Refund
If there is a problem, you must contact us within 7 days of receiving your order.
Email hello@wearx.co.uk
Include your order number, a description of the issue and clear photos showing the problem.
4. Returns Process
If your request is approved, you must return the item within 14 days.
Items must be in the same condition as when received.
Return postage is paid by the customer unless the error is ours.
We recommend using a tracked service.
5. Refunds
Once the returned item is inspected, your refund will be issued to the original payment method.
Refunds usually take 3 to 10 business days to appear.
6. Non Returnable Items
For hygiene reasons, we cannot accept returns on underwear, swimwear, earrings or pierced jewellery or beauty products if we ever sell them.
7. Exchanges
We do not offer direct exchanges.
Customers may place a new order once a refund is issued if eligible.
8. Lost or Stolen Parcels
WEAR is not responsible for parcels lost due to incorrect addresses or theft after delivery such as items stolen from a doorstep or safe place.
Courier claims should be made directly.